24-Month Warranty

Epokhe Eyewear is built to last

Each pair comes with a 24-month manufacturer’s warranty, covering any faults in materials or craftsmanship from the date of purchase.

Whether you’ve purchased online or through one of our authorised retailers, our commitment to quality means you can wear your frames with confidence. While general wear-and-tear or accidental damage isn’t covered, any genuine manufacturing issue will be resolved through repair or replacement.

To lodge a warranty claim, proof of purchase is required so we can verify your details and respond quickly:

  • Online orders: Email our Customer Care Team at customercare@epokhe.co with your order number, contact details, and a brief description or image of the issue.
  • Retail store purchases: Reach out directly to the store where the item was purchased.

Once your claim is submitted, our Quality Control Team will assess the issue. If it meets the warranty criteria, we’ll handle the rest — simple as that. Premium eyewear, backed by premium aftercare.

Need to Make a Claim? Here’s How

  • Our 24-month warranty covers manufacturing faults in materials or craftsmanship. It doesn’t cover wear-and-tear, accidental damage, or misuse.

  • We need this to confirm the purchase date and product details.

  • If you bought from our website:
    Email customercare@epokhe.co and supply:

    • Your order number (e.g. #12345)
    • The email you used to order
    • Your full name
    • Photos and a short description of the issue

    If you bought from a store: Please contact the store directly. They’ll manage the claim with us on your behalf.

  • Our Quality Control Team will assess your item once we receive it. If the issue is covered under warranty, we’ll either repair, replace, or refund — depending on the situation and stock availability.

  • From the time we receive your item, we aim to resolve claims within 5 business days.

  • If your claim is approved we’ll reach out to offer a repair (if possible), a full replacement, or a refund. If your claim is not approved we’ll explain why and offer paid repair, replacement, or return shipping options.

    Common Reasons Claims Are Denied:

    • No proof of purchase
    • Product bought second-hand
    • Damage not related to manufacturing (e.g. water damage, heat exposure, misuse)
    • Attempted self-repairs or modifications
    • Item returned too late or without lodging a claim

We All Make Mistakes Warranty

24-Month Offer

Lost, broken, or stolen frames? It happens. Within 24 months of purchase we'll offer you a 30% discount on an identical replacement pair. Just email customercare@epokhe.co with your order number and a brief description of what happened.