Epokhe is committed to customer satisfaction. Ordering is easy & risk free. If you receive any merchandise that is defective in any way, simply return it to us, in the condition that you received it and we will happily exchange it.*
(AUS Only) Return for an instant refund with
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Return for an exchange, store credit or normal refund
Email firstname.lastname@example.org with your ORDER NUMBER and reason for return / exchange.
Our customer service team will then issue you with a RETURN AUTHORISATION (RA) number.
Fill out your name and RA on your returns form provided. Securely pack your item(s) in their original packaging and include your form in an enclosed satchel. We are unable to replace damaged returns.
EPOKHE Returns Shop 2, 10 Brigantine Street Byron Bay NSW 2481 Australia
For security and peace of mind, we strongly suggest insured registered post as EPOKHE is not liable for lost return parcels.
Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
EPOKHE will then gladly cover the cost of shipping your new product if it is deemed to be faulty, any shipping costs for exchanges will be covered by you.