Orders are processed:
Monday - Friday 8:30am AEST - 4:00pm AEST
Please allow 24 hours from when the order is placed, to shipping pending payment authorization and verification.
Please note: Please allow an additional 3 days during sale periods & an additional 7 days for custom polarized lens.
AUSTRALIA/ NEW ZEALAND CUSTOMERS
EPOKHE ships to all states via Startrack or Australia Post express post.
Please note that Startrack does not deliver to PO boxes.
REST OF WORLD
Orders shipped internationally are all shipped via Australia Post or DHL and transit time is typically 2-3 weeks from the date the order was shipped.
Do I have to pay duty charges or import tax?
All international customers are responsible for customs charges & taxes for import into their country. Epokhe is not responsible for these charges. All order will be shipped with a customs invoice declaring the full value of your order.
Ordering is Easy & Risk Free!
EPOKHE.co is committed to customer satisfaction. If you receive any merchandise that is defective in any way, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange it*.
*Refunds or Exchanges not applicable on Sale, Promotional items or frames with custom polarized lens.
Exchanges (full price items) - Limited to unworn or unused products within 10 days for equal or lesser value.
Refunds (full price items) - Refunds will be issued if you are not 100% happy with the product, if it is defective and an exchange is unwanted. Please return products within 10 days of purchase.
To read how to return an order, click here
If you have any further questions, please contact customer service on: