Ordering is Easy & Risk Free!
EPOKHE.co is committed to customer satisfaction- if you receive any merchandise that is defective in any way, simply return it to us within the time frame listed below,
in the condition that you received it and we will happily exchange it*.
*Refunds or Exchanges not applicable on Sale or Promotional items.
Exchanges (full price items) - Limited to unworn or unused products within 10 days for equal or lesser value.
Refunds (full price items) - Refunds will be issued if you are not 100% happy with the product, if it is defective and an exchange is unwanted. Please return products within 10 days of purchase.
To exchange an EPOKHE product please follow the simple steps below:
1. Complete the Returns / Exchanges section on the lower part of your invoice & enclose it with your return merchandise. Be sure to complete all fields to ensure prompt turn around.
2. Pack all items with your invoice in a secure carton or reuse the original packaging.
Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Ship to: EPOKHE Returns
1/7 Brigantine Street Byron Bay NSW 2481
4. For security and peace of mind, we strongly suggest insured registered post as EPOKHE.co is not liable for lost return parcels.
5. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange / refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
6. EPOKHE.co will then gladly cover the cost of shipping your new product if it is deemed to be faulty, any shipping costs for exchanges will be covered by you.
Faulty Returns Needing Repair
If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.
Please make sure you enclose your original invoice, along with a description of the fault. Please contact us at webstore@EPOKHE.co “Attn:Returns” if you need a new copy of the invoice.
Once received in our warehouse, we will inspect and send the goods & then issue a refund or repair the goods. We aim to have your refund processed within 48 hours of receiving. Contact will be made by email informing you of the RA Number and all relevant details.
If an order is deemed faulty, we will reimburse the return postage up to a total of $10.00. For further in depth information on warranties and faulty items, please contact our customer service team.
Return Terms and Conditions
EPOKHE.co returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours.
We will inform you by email when your transaction is being processed.
Please note that NO Exchanges can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.
EPOKHE.co cannot accept COD deliveries.
Please note that if you are wanting to exchange or return boxed goods, they must be returned to EPOKHE.co in the original unmarked packaging and in good condition.
If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging.
Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
Returns address: 1/7 Brigantine Street Byron Bay NSW 2481
If you have any further questions, please contact customer service on:
FREE SHIPPING WORLDWIDE 2-7 DAYS.
Orders are processed Monday-Friday 8:30 a.m. to 4 p.m. (excluding major holidays) and typically ship within 24 hours from when the order is placed, pending payment authorization and verification. EPOKHE ships to all states via Startrack.
Please note that Startrack does not deliver to PO boxes.
Orders shipped internationally are all shipped via Australia Post or DHL and transit time is typically 2-3 weeks from the date the order was shipped.
Do I have to pay duty charges or import tax?
All international customers are responsible for customs charges & taxes for import into their country. Epokhe is not responsbile for these charges. All order will be shipped with a customs invoice declaring the full value of your order.
How can I track my order?
When your order has left us you will receive and automated e mail with a tracking reference.